There are a few simple things to take a look at before taking the step of creating a ticket:

  • Check that you're running the latest version of the extension. You can check this on our Magento Marketplace page.
  • Ensure that the checkout integration you're using is supported - you can see our list of supported third-party checkouts and their versions on this page.
  • The Gene Braintree extension supports PHP 5.4.0 - 5.6.0 - if you're running PHP 7.0 +, this is not supported.
  • Make sure that the credentials you have entered in the admin are validated.